ENG

The onsite-online dilemma: Rethinking the Training Model of a Non-profit NGO in Morocco

Author : Ahmed Iraqi

Synopsis

APSOPAD International, a non-profit independent humanitarian NGO founded in 2012 in Tangier (Morocco), has become a model for self-sustained non-profit organization through its revenue-generating activities, primarily focused on providing professional training. The APSOPAD Institute, launched in 2013, offered specialized training in social work, attracting students from various backgrounds and countries. However, as COVID-19 pandemic has significantly disrupted traditional learning models in all fields, the institute faced challenges like market saturation and evolving learner preferences, leading to a decline in enrollments. The central question for Professor Ahmed, its founder, was how the institute should adapt its strategy and training offer to remain profitable, given that the institute has become the NGO’s cash cow. This case is a valuable resource for understanding the intersection between strategic rethinking, non-profit management, and educational innovation, making it applicable to various academic and professional settings.

Key Concepts / Keywords

strategic rethinking/ non-profit management/ educational innovation.

Learning Objectives

This case aims for students to learn the following:

    • Recognize what information in the case is relevant for strategic decision-making and market analysis for NGOs.
    • Explain concepts about consumer behavior and how it shapes strategic direction.
    • Apply new information and knowledge they have acquired from the case, break down information from the case to analyze and examine their relationships, make connections and spot patterns.
    • Assess the quality of information that has been presented to make judgments and form their own opinions.
    • Create a long-term strategy for APSOPAD to sustain its operations as an NGO.

Target Learning Groups

This case study is primarily tailored for undergraduate and graduate programs, with a particular focus on strategic management, non-profit management, and social entrepreneurship.

Prerequisites

    • General management concepts

Case Caracteristics

  • Number of pages of the case : 5 pages
  • Number of pages of appendices: 3 pages
  • Number of pages of the teaching note : 8 pages
  • Other documents: N/A

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